FREQUENTLY ASKED QUESTIONS & ANSWERS
A. Flat Tire Defender® has a no warranty, no replacement cost policy. All sales are final. Flat Tire Defender® is designed to use with air pressure in the tire. If air pressure is lost during a ride which is typically from; improper installation, tire bead damage, incorrect tire for terrain, tread puncture, sidewall cut, rim damage and/or incorrect tire pressure, the load is put solely on the foam inserts. Although the Flat Tire Defender® provides an added layer of protection between tire sidewall and rim edge, the excessive load on the foam insert can only absorb so much of the impact when traveling over rough terrain; roots, rocks, jumps, high cornering loads, etc. The impact is then transferred directly on the wheel assembly which can result in damage to tire, rim and/or wheel assembly.
A. It depends on the terrain, tire pressure, sealant brand, suspension set up, rim fitment and rider ability. Under normal conditions our foam inserts have lasted 6 months (and more) of hard riding. For best results, we recommend removing the inserts every 3-4 weeks for cleaning & changing the tire sealant.
A. The two groove valve replaces the single groove valve. The install video was shot prior to receiving the two groove valves.
A. Tire pressure is very difficult to recommend due to the number of variables in tire brand, tire casing structure, rubber compound, rim brand, rim material, bike/suspension set up, rider ability, terrain, etc.
Flat Tire Defender® has performed extensive field testing using a variety of tire brands, rim brands, rim inner width, bike/suspension set up and rider levels. Based on these tests, Flat Tire Defender® offers a tire pressure guide shown on our website product information & order pages for your reference. Please remembered this is only a guide. It’s up to each Flat Tire Defender® user to determine the proper tire inflation pressure that best suits their choice of tire, rim, terrain, bike set up, suspension set up and riding ability.
A. Dimensionally they are the same, but the Enduro foam is slightly softer due to the bikes being lighter and terrain not as extreme. If you’re an aggressive Enduro rider or prefer to run your tire pressure below our recommended pressure, we suggest using the downhill inserts. But we do not recommend using Enduro inserts for downhill.
A. Yes. Foam inserts are designed to run tubeless and sealant is required to seal tire casing, tire bead and rim leaks.
A. Our standard valve stem is 35mm long and fits the majority of standard alloy rims. Most carbon rims and some of the newer wide rims require a valve stem length of 45-50mm. Check the rim depth dimension of your rim brand and add 12-13mm to the rim depth – this will determine the valve length you need. Also, check your rim bed shape. The majority of the rim beds are ‘curved’ shape but some have a deep ‘square edge’ channel down the middle. Be sure to select the valve top shape that best suits your rim bed shape.
A. Flat Tire Defender® foam inserts are made of closed cell material so they keep the sealant from penetrating and affecting the foam insert performance. However, tire sealant has a tendency to ‘cling’ especially as it dries. So you may see some sealant build up on the foam insert after use, much like the sealant build up you see on the inside of your tire after use.
A. All Flat Tire Defender® valve kits come with two different O-rings. One is thin and one is thick. You only need one, so select the one that best suits your rim bead shape so the valve will seal properly on the inside area of the rim.